Customer Service Coordinator

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• Competitive salary

• Service Titan or FieldEdge Experience

• Client Communication: Serving as the main point of scheduling and communications for well drilling customers once contract is signed.
• Issue Resolution: Handling schedule changes and customer communications throughout the process.
• Coordination: Liaising with Drilling and Service Manager, subcontractors, and field staff for changes and modifications.
• Scheduling & Follow-up: Arranging inspections, coordinating trades, and ensuring issues are fully resolved.
• Documentation: Recording all interactions, service activities, and project details in company systems.

• Strong Communication: Clear, empathetic, and professional interaction with all parties.
• Problem-Solving : Diagnosing issues and offering effective solutions.
• Organization: Managing multiple requests, timelines, and documents.
• Technical: Must be proficient in MS Office (i.e. Excell, Word, email)
• Construction Knowledge: Have construction experience to allow for an understanding of the environment.
• Patience & Empathy: Understanding client frustrations and building rapport.