Patient Representative

Job Description

Salary:

Title: Patient Representative I
Department: Patient Services
Status: Non-Exempt
Position Classification/Category: Clerical
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Site Coordinator
Direct Reports: N/A
Summary of Position
Under the direct supervision of the Site Coordinator, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. The Patient Representative facilitates patient entry into Cabarrus Rowan Community Health Centers (CRCHC), including greeting client, answering phone calls, and scheduling appointments.
Minimum Qualifications
Ability to read, write and comprehend the English language. Communicates effectively. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
Experience: One year or less of clerical experience in an office setting
Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment.
Additional skills preferred: Bilingual in Spanish and English
Education: High school diploma or GED. Associates Degree preferred.
Certification(s)/Licensure: N/A
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
Repetitive movement of hands and fingers typing and/or writing.
Occasional standing, walking, stooping, kneeling or crouching.
Reach with hands and arms.
Talk and hear.
Key Responsibilities
1.
Demonstrate the ability to express the high-quality level of customer service to all patients, staff, board members, providers, and vendors.
2.
Can verbalize knowledge of chain of command and direct supervisor information.
3.
Reports on time and checks schedule and organizes patient flow.
Cabarrus Rowan Community Health Centers
Patient Representative I October 9, 2025 2 of 3
4.
Demonstrates ability to obtain