Customer Service Representative

Job Description

Benefits / Perks:

• Monthly performance bonuses
• Paid time off
• 401(k) employer match
• Insurance: medical, dental, vision
• Opportunity for advancement
• Birthday celebrations
• Social events

• Respond promptly to customer emails, phone calls, and live chats with clear, professional, grammatically correct communication
• Identify customer needs, ask effective clarifying questions, and provide accurate, helpful solutions
• Troubleshoot common issues and follow written procedures for a variety of support topics
• Resolve customer concerns with a customer-first mindset; youll be empowered to make it right
• Document all customer interactions clearly and thoroughly
• Enter orders and update customer/order details accurately in our systems
• Escalate complex issues when needed and follow through to completion

• High school diploma/GED
• Prior experience as a Customer Service Representative, or in a similar role
• Strong computer skills and comfort working in browser-based systems and Microsoft Office 365
• Excellent written communication skills and professional phone etiquette
• Strong active listening skills and the ability to stay calm with frustrated customers
• Strong problem-solving ability and good judgment
• Highly organized with the ability to prioritize tasks and manage time effectively