Sales Support Coordinator

Job Description

Sales Support Coordinator
Activate Games America
Reports to: Revenue Generation Manager
Location: Lexington Office
Type: Part-time / 20 Hours Weekly
Compensation: $17$23 hourly
About Activate Games
Activate is the worlds first active gaming facility where players move, compete, and problem-solve in immersive, tech-driven game rooms. With rapid expansion across North America, were building a category-defining brand at the intersection of entertainment, fitness, and technology. Each dynamic game room reacts in real time, ensuring an adrenaline-filled adventure.
Position Overview
The Sales Support Coordinator serves as a critical administrative and operational resource for the Revenue Generation (RevGen) team. This role is essential for maintaining seamless guest experiences across multiple Activate locations by managing inquiries, coordinating inter-team operations, and ensuring data integrity. A primary focus for this role will be spearheading the transition of our support and CRM infrastructure while providing high-level coverage for locations in growth or transition phases.
Key Responsibilities
1. Regional & Transition Support

• Serve as the primary point of contact for all guest support inquiries for locations currently operating without a General Manager.
• Manage and resolve all unassigned guest inquiries across the network to ensure no communication gaps.
• Provide dedicated support for new location launches, maintaining guest support until Regional Sales Managers are officially in place.

• Facilitate communication between teams to ensure a seamless guest journey and accurate location information.
• Maintain the integrity of the teams knowledge base and Google Drive resources, including location records, store templates, and training documentation.

• Update internal tracking logs by accurately transferring data from generated reports to ensure the RevGen team has access to current information.
• Fulfill supplementary administrative duties as directed by the RevGen leadership team to drive departmental efficiency.

• Act as the lead Project Manager and Coordinator for the departmental migration from Zendesk Support and Zendesk Sell to FreshDesk and FreshSales.
• Map existing workflows and ensure all data, templates, and automation rules are accurately transitioned to the new platform.

• 2+ years of experience in administrative support, project coordination, or sales operations
• 1+ years of experience in a multi-location support or guest services environment
• Proven experience managing or coordinating software migrations (specifically Zendesk or Freshworks)
• Strong proficiency in CRM management and Google Workspace (Docs, Sheets, Drive)
• Experience supporting new business launches or locations in transition
• High level of comfort managing unassigned inquiry queues and diverse regional needs
• Highly organized and systems-minded with a bias toward process optimization
• Strong communicator across marketing, ops, and tech teams
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Comfortable in high-growth, evolving environments