Service Coordinator / Customer Service Coordinator (Office Position)

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Training & development

• Gather, verify, and organize all required information for service jobs
• Communicate with installation teams to obtain missing or updated details
• Provide timely and accurate updates to customers
• Ensure service jobs move forward without delays or gaps
• Track job progress and maintain accurate records
• Follow up consistently until each job is completed correctly

• Making calls to field technicians to confirm job details
• Updating customer records and service notes
• Communicating with customers about timelines and expectations
• Identifying and resolving missing information quickly
• Managing multiple service jobs at once

• 1+ year of customer service, administrative, or coordination experience preferred
• Strong phone and communication skills
• High attention to detail and organization
• Ability to multitask in a fast-paced environment
• Comfortable working fully in an office setting
• Reliable and consistent attendance

• Someone who takes ownership and follows through on every task
• A strong communicator who can confidently speak with both customers and technicians
• A problem-solver who doesnt let details slip through the cracks
• A dependable team member who keeps things moving

• Competitive hourly pay ($18$20/hour)
• Full-time, stable office position
• Clear expectations and structured processes
• Opportunity for growth and advancement