Dieses Stellenangebot ist nicht mehr verfügbar
Über
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
The Service Delivery Manager brings IT technical capability and knowledge to ensure services run smoothly, meet agreed standards, and deliver value to the business.
Service Delivery Managers excel at bridging the gap between technical teams and customers and ensuring internal client satisfaction.
The successful candidate will be required to go on-call or perform out of hours work as appropriate.
Responsibilities The primary accountabilities associated with this role include but are not limited to the following: Drive continuous improvement and consistency across IT service delivery to enhance quality, efficiency, and customer satisfaction Lead transition process and chair meetings between Project and Service teams to ensure agreed standards are met when transitioning projects into service.
Manage the Major incident Management Process Act as the primary contact for service levels, SLAs, KPIs, and global issue resolution, including change enablement management and stakeholder communication Assist in overseeing supplier partnerships, ensuring governance, compliance, and contractual quality Monitor and report on service performance, proactively addressing gaps and driving process improvements Coordinate rapid resolution of service failures to minimise disruption and revenue loss Demonstrate An Post Values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them.
Qualifications The ideal candidate will have a relevant third-level qualification in similar field/IT Service discipline with minimum 2 years experience in a Service Delivery Manager role in a medium to large enterprise.
Proven capability to manage significant service outages successfully.
Stakeholder management experience, Communication, coordination & presentation skills.
Critical Competencies(The following competencies are critical to the delivery of results and/or to superior performance in this role) Initiative Quality & Customer Focused.
Decision Making & judgement Building & Maintaining relationships Teamwork Benefits An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City Centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Thursday 23rd April 2026.
At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve.
That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status.
We are committed to having an inclusive workplace where every employee feels they belong.
If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services.
We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services.
An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do.
Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability.
Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. xcfaprz
Read more about our strategy and our progress today!
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.