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Über
The Sales Administrative Support role provides operational and administrative support to the Sales and Service teams to ensure accurate order processing, issue resolution, and a high level of client satisfaction. This position plays a key role in maintaining efficient sales operations by managing order entry, handling corrections and cancellations, and supporting internal teams with reporting and system updates. This is a hybrid position, requiring a combination of in‑office collaboration and remote work. The role requires regular in‑office presence to support cross‑functional communication, training, and operational coordination.
Responsibilities
Manage order processing activities including order entry, corrections, cancellations, returns, and change requests. Assist with the invoicing process and billing accuracy, ensuring alignment between sales orders and financial records.
Review and validate entries in multiple systems to ensure all order information is accurate, complete, and ready for invoicing.
Train new sales employees on correct order entry and invoice process.
Support accounts receivable efforts by assisting with the collection of past‑due invoices and communicating with clients regarding outstanding balances.
Gain knowledge of team roles through cross‑training to effectively provide backup support and assist with team responsibilities as needed.
Learn and adapt to new systems, tools, and operational processes within the sales operations environment; participate in testing new system features, workflow updates, and process changes to ensure accuracy and functionality prior to broader team implementation.
Document new workflows, system updates, and procedures while identifying opportunities for process improvements and communicating recommendations to leadership or appropriate teams.
Qualifications
High school diploma or GED required.
Typing speed 40+ WPM with high accuracy.
Experience with Salesforce.com preferred.
Experience with MS Office required, especially reporting and analysis.
Must be able to communicate effectively both verbally and in writing.
Experience in sales order data entry.
Must be organized and have attention to detail (accuracy).
Must be a problem solver, able to display process improvement capabilities.
Must be customer service‑oriented.
What we Offer
Compensation commensurate with experience.
Comprehensive benefits package including medical, dental and vision insurance.
Health Savings Account.
Generous PTO and holiday pay.
401(k) retirement plan.
Remote work‑from‑home option consideration.
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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