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Über
The Team & Role: The Solutions Engineering (SE) team at Logitech for Business (L4B) is a group of passionate technologists dedicated to driving customer success. We work closely with sales teams, customers, and partners to ensure that Logitech’s Video Collaboration and workspace solutions are well understood, effectively implemented, and deliver real-world impact.
Our SEs bridge the gap between technology and business by providing deep technical expertise, engaging in solution design, and delivering hands‑on demonstrations. We collaborate cross‑functionally with Sales, Product, and Marketing teams to position Logitech’s technology effectively, solving real challenges in hybrid work, video collaboration, and IT/AV integration.
Role Overview: The Senior Solutions Engineer is a senior technical leader responsible for driving complex enterprise engagements from discovery through technical win. This role partners closely with Sales, customers, and internal cross‑functional teams to lead solution design, manage evaluations, navigate competitive situations, and maintain momentum in strategic accounts.
This role is designed for an experienced pre‑sales professional who can operate comfortably with executive stakeholders while also going deep with IT, security, AV, and workplace technology teams. The right candidate brings strong technical judgment, disciplined follow‑through, and the ability to lead customer situations independently across multiple concurrent enterprise opportunities.
Success in this role depends on strong discovery, practical solution design, clean execution of PoCs, credible communication, and clear ownership when customer issues or escalations threaten trust or revenue. This role is not limited to standard demos or guided technical support. It requires senior‑level ownership, sound judgment, and the ability to drive progress in complex enterprise customer situations.
Location: This role is geographically aligned to the North Central region to support close collaboration with key customers, regional leadership, salespeople, and strategic partners. The location was selected based on customer density, and alignment with Central time zone operations.
Hybrid & Travel Expectations: This role is a hybrid position based out of a home office in the Chicago Metro area. Regular in‑person presence in the Chicago office is expected. Travel will be required as needed to support customer meetings and internal business priorities. To be considered for this role, you must currently reside within the designated region by the start date.
Travel will be required for customer meetings, internal planning sessions, cross‑functional collaboration, and strategic field engagement. Up to 50% travel for enterprise customer visits, industry events, and strategic meetings.
Core Values: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for equality and the environment. These are the core behaviors and values you’ll need for success at Logitech.
Responsibilities: Enterprise Customer Strategy & Technical Leadership
Lead complex enterprise engagements across discovery, solution design, technical validation, and decision support.
Guide customer conversations across IT, security, AV, procurement, and end‑user workflow stakeholders.
Translate customer requirements into practical technical plans that align with real deployment standards and constraints.
Develop trusted relationships with customer stakeholders by maintaining clear ownership, follow‑through, and momentum across active opportunities.
Competitive Differentiation & Market Positioning
Lead competitive technical conversations and differentiate Logitech clearly in high‑value opportunities.
Address objections with credibility and customer context, not just feature comparison.
Strengthen account strategy through sound technical judgment and clear communication.
Solution Design & Proof of Concept Execution
Lead PoCs and technical evaluations with clear success criteria, defined risks, documented outcomes, and decision‑oriented next steps.
Help customers integrate Logitech solutions into enterprise environments with attention to performance, security, scalability, and manageability.
Provide deployment guidance across enterprise environments, including areas such as certificates, proxy constraints, VLANs, firewall rules, device management, and log‑based troubleshooting.
Align technical recommendations to customer business goals, standards, and operational realities.
Executive Engagement & Strategic Influence
Engage credibly with IT leadership, AV decision‑makers, and executive stakeholders in strategic customer situations.
Represent Logitech in customer briefings, high‑visibility meetings, and select field or industry‑facing engagements as needed.
Surface field insight and customer feedback that help improve product direction, messaging, and technical readiness.
Cross‑Functional Collaboration
Act as a trusted technical advisor to Sales and internal teams.
Coordinate with Product, Engineering, Support, and Customer Experience when issues affect customer trust, deal momentum, or revenue.
Maintain strong operating cadence through clear follow‑up, defined owners, documented actions, and timely updates.
Lead or coordinate technical escalations when issues threaten customer trust or revenue, keeping internal teams aligned and customer‑facing next steps clear.
Mentorship & Knowledge Sharing
Mentor other Solutions Engineers and technical specialists.
Contribute field insight, reusable guidance, and best practices back into the organization.
Help raise team readiness through practical knowledge sharing and collaboration.
Qualifications: Relevant Experience
Strong background in solutions engineering, technical pre‑sales, enterprise IT consulting, or AV solution design.
Proven ability to work with large enterprise customers, Fortune 500 companies, or complex IT environments.
Extensive experience in enterprise IT infrastructure, AV integration, or collaboration technologies.
Demonstrated success in leading technical sales engagements, influencing decision‑makers, and driving adoption at scale.
Demonstrated ability to lead complex enterprise opportunities from discovery through evaluation and decision.
Experience operating independently in ambiguous customer situations, with strong ownership and follow‑through.
Technical Expertise
Expert‑level knowledge in video collaboration solutions (Microsoft Teams, Zoom, Google Meet, Webex).
Advanced understanding of enterprise networking (firewalls, VPNs, QoS, VLANs, cloud security).
Deep experience with AV system architecture, microphone arrays, room acoustics, and conferencing technology.
Familiarity with device management, cloud infrastructure, and API‑based integrations.
Practical experience troubleshooting or guiding customer deployments involving certificates, proxy environments, firewall rules, device management, and log analysis.
Communication & Executive Engagement
Strong executive presence with the ability to engage C‑level stakeholders and IT leadership.
Excellent verbal and written communication skills for presentations, documentation, and technical storytelling.
Ability to influence business decisions through data‑driven insights and technical expertise.
Strong written follow‑up discipline, including customer recap notes, action tracking, and clear coordination across internal teams.
Cross‑functional Impact & Strategic Thinking
Proven ability to translate customer challenges into product recommendations and feature enhancements.
Experience working with product, marketing, and engineering teams to align technical strategy with business goals.
Ability to turn field experience into practical guidance, reusable best practices, and enablement for internal teams.
Professional Development
Expected to stay ahead of industry trends, emerging technologies, and Logitech product advancements.
Encouraged to pursue technical certifications in collaboration platforms, networking, or AV technologies.
Benefits: Ote (base + variable bonus) typically between $175K and $272K dependent on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you care for yourself and your loved ones, now and in the future.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1‑510‑713‑4866 for assistance and we will get back to you as soon as possible.
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Sprachkenntnisse
- English
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