Dieses Stellenangebot ist nicht mehr verfügbar
Über
Take the next step in your career now, scroll down to read the full role description and make your application.
Ability West provides high-quality services and supports to children and adults with intellectual disabilities and autism throughout Galway. Technology plays a vital role in supporting effective, secure, and modern service delivery, and the organisation is entering a transformational phase in its ICT landscape. We are seeking an experienced ICT Manager/ Lead to lead this strategic development.
Role Purpose
The ICT Manager/ Lead will oversee the strategic development, security, and operational delivery of ICT systems across the organisation. This includes managing ICT infrastructure, leading the ICT service desk, strengthening cybersecurity, and driving digital transformation-particularly the transition to a cloud-first Microsoft 365 environment.
Key Responsibilities
ICT Strategy & Leadership
Develop and implement an ICT strategy aligned with organisational goals.
Manage ICT planning, budgeting, procurement, and asset lifecycle management.
Provide strategic guidance to senior leadership on technology risks, opportunities, and emerging needs.
Maintain ICT policies covering security, acceptable use, disaster recovery, and data protection.
Liaise with key internal and external stakeholders, including the HSE and other partner agencies, to ensure alignment with regulatory, operational, and strategic requirements.
Work collaboratively with external managed support vendors as appropriate
Manage junior members of ICT Team
ICT Infrastructure & Operations
Oversee the performance, maintenance, and security of all ICT systems, networks, servers, and endpoints.
Ensure robust business continuity, backup systems, and disaster recovery readiness.
Manage ICT vendors, contracts, licensing, and SLAs to ensure value and service quality.
Service Desk Management
Lead and manage the ICT service desk, ensuring timely, effective, and userfocused support.
Establish and maintain service desk processes, workflows, and escalation pathways.
Monitor performance using KPIs, ticket metrics, and user feedback.
Prioritise issues based on business impact to maintain service continuity.
Provide leadership, coaching, and technical guidance to ICT support staff.
Foster a culture of high service quality and continuous improvement.
Cybersecurity & Data Protection
Implement and maintain cybersecurity controls including MFA, endpoint security, firewalls, patching, and identity access management.
Ensure compliance with GDPR, HIQA standards, HSE requirements, and internal governance frameworks.
Lead risk assessments, security audits, incident response, and organisation-wide security awareness initiatives.
Digital Transformation & Modern Workplace Enablement
Drive organisation-wide digital transformation to enhance efficiency, communication, and accessibility.
Lead the adoption and optimisation of Microsoft 365 tools including Teams, SharePoint Online, OneDrive, Intune, and Power Platform.
Plan and lead the migration from onpremise servers and associated infrastructure to a secure Microsoft 365 cloud environment, including architecture planning, data and identity migration, system decommissioning, and change management.
Lead the migration of organisational documentation and processes toward a paperless environment, using digital workflows, cloud storage, electronic forms, and secure digital repositories.
Support departments in modernising processes through digital tools, automation, and improved workflows.
Essential
Qualifications & Experience
Degree in ICT, Computer Science, Information Systems, or related discipline.
Minimum 5 years' experience in ICT infrastructure management, IT leadership, or similar roles.
Strong experience with Microsoft 365, Intune, Azure AD, Entra ID, Windows Server, networking, and cybersecurity.
Demonstrated experience managing IT service desks and delivering high-quality user support.
Proven track record in delivering ICT projects, including cloud or server migration initiatives.
Desirable
Experience in disability, health, social care, or community service settings.
ITIL certification or similar service management qualification.
Experience with Microsoft Power Platform or low-code automation tools.
Experience managing third-party ICT suppliers and service agreements.
Key Competencies
Strong leadership and communication skills.
Excellent problem-solving and analytical ability.
High focus on service quality, security, and reliability.
Ability to manage multiple priorities in a dynamic environment.
Alignment with the mission and values of Ability West.
Why Join Ability West?
Lead a significant digital and organisational transformation programme.
Make a meaningful impact in a mission-driven organisation supporting vulnerable individuals.
Collaborative working environment with strong organisational values.
Opportunities for professional development, training, and growth. xcfaprz
As part of our staff team you will be supported by regular support and supervision and access to the Employee Assistance Program.
A supportive and inclusive work environment where your ideas and input are valued
Contributory pension scheme of 7%
Flexible benefits and above statutory minimum
Bike to Work Scheme
10% discount on LAYA Healthcare
INAW
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.