Insurance Platform Operations Manager

TechHeads is currently seeking an experienced Insurance Platform Operations Manager to lead a major platform transformation and then take ownership of ongoing BDX (bordereaux) processing operations.

This role has two phases:

Lead the migration of remaining lines of business onto a new Insurance Platform (IP), establish robust BAU processes, and manage the transition from legacy systems.

Own, optimise and continuously enhance the BDX processing function — ensuring data accuracy, operational efficiency, strong controls, and maximum return on technology investment.

This is a high-visibility role combining project leadership, operational management, data governance and continuous improvement.

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• Lead migration of business lines onto the new IP platform
  
• Manage project and operational teams through system transition
  
• Ensure appropriate resourcing across systems and people
  

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• Oversee mapping and loading of incoming bordereaux into the IP platform
  
• Ensure alignment with Master Data standards
  
• Liaise with third‑party BDX providers to resolve mapping and format issues
  
• Own and enhance BDX processing processes and controls (including SOX)
  
• Act as escalation point for overdue or problematic bordereaux
  
• Ensure data validation, quality and accuracy standards are maintained
  
• Monitor referral breaches and ensure underwriting/claims validation
  
• Maintain accurate trackers and produce MI reporting
  

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• Manage and develop team performance, balancing workload and capability
  
• Maximise use of platform tools (e.g. Intrali, AutoRec, data warehouse tools)
  
• Ensure compliance with FCA, PRA, CBI and internal risk frameworks
  
• Coordinate with Finance to ensure reporting and deadline adherence
  
• Safeguard data security and operational integrity
  

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• Strong experience in insurance xcfaprz operations within delegated authority environments
  
• Experience leading teams in matrix organisations
  
• Platform migration or large-scale operational transformation experience
  
• Strong understanding of data governance, controls and regulatory frameworks
  
• Experience working with Intrali or similar insurance platform/ETL tools
  
• Strong operational leadership and team management capability
  
• Experience driving continuous improvement (Lean / automation)
  
• Ability to manage risk, controls and SOX‑aligned processes
  
• Strong stakeholder management across underwriting, finance, claims and compliance
  
• Excellent communication and facilitation skills