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Über
Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their
time
and
energy
where it's needed most: actual emergencies.
Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.
But what's most shocking is
60-80%
of the calls 9-1-1 operators take aren't even emergencies. They're administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.
Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.
Why Join Us
Aurelian builds state of the art, multimodal conversational AI systems that help save lives. We work directly with 9-1-1 call centers to modernize emergency response workflows - where reliability, speed, and usability aren't "nice-to-haves," they're mission-critical.
We're hiring a Senior Backend Engineer to help build out the core systems that make up the Aurelian platform. You will solve complex, technical challenges ranging from optimizing latency in realtime AI pipelines, to building robust analytics solutions, and creating flexible solutions to integrate seamlessly with customer systems.
What You'll Be Doing
Among other things, you will: Architect Core Systems:
You will help architect core pieces of our voice AI and automation platform for reliability and scalability to help us serve 911 centers across the center in their most critical workflows. Drive Engineering Excellence:
You will raise technical standards, contribute to code review and maintenance processes, and help define what engineering excellence looks like at Aurelian. Solve Hard Problems:
You will solve hard technical problems across a wide range of domains - everything from building effective guardrails to optimizing audio pipeline latency to effectively evaluating AI performance. Who We're Looking For: You thrive on autonomy and constantly seek out new challenges. You have 4+ years of software engineering experience. You have strong engineering fundamentals, you know your strengths but are always excited to learn new skills. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date!
We encourage you to apply even if you don't meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we'd rather connect with you than miss the opportunity.
Come do the best work of your life and join us in shaping the future of critical technology that truly matters.
For Full-Time roles, Aurelian offers a variety of benefits, including:
Comprehensive Medical, Dental, Vision & Life insurance 401(k) Unlimited PTO Company-wide offsites Equipment stipend Relocation assistance Daily delivered lunches (on us) Office in Seattle Start-up Equity
Sprachkenntnisse
- English
Hinweis für Nutzer
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