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Columbia State is recruiting a motivated Desktop Support Technician with strong Windows and hardware skills to join our desktop support team. The position requires a proactive, self‑motivated individual who can support a varied set of technology devices including PCs (desktop and laptop), printers, and software installations. The role is based at the Columbia, TN Campus, with frequent travel to other campuses to provide on‑site technical assistance.
Job Purpose
This position will provide technical support for all personal computers on every campus, including repair of hardware, software and printers, and user support and assistance.
Essential Functions
Technical Support
Provide desktop support for Windows‑based systems, including troubleshooting hardware, software, and network issues. Maintain Microsoft Office 365 applications, operating systems, and other business‑critical software. Assist in setting up and maintaining user accounts, permissions, and profiles in Active Directory. Diagnose and resolve support issues using a service‑desk system.
Multi‑campus Support
Travel to various campus locations to resolve technical issues, set up hardware, and perform routine maintenance. Ensure timely resolution of issues to minimize downtime and maintain business continuity.
Hardware and Software Management
Diagnose and repair desktop, laptop, printer, and peripheral hardware. Collaborate with vendor/suppliers to ensure adequate hardware/software inventory within timely replacement cycles.
Documentation and Communication
Document issues, resolutions, and changes in ticketing or service‑desk systems. Communicate technical information effectively to non‑technical users.
Collaboration
Work closely with senior IT staff to escalation complex issues and participate in system upgrades or migrations. Assist with training users on basic software and system operations as needed.
Education, Training and Experience Required
• Associate’s degree in a related field, 2 years of desktop support/helpdesk experience, and industry‑accepted certifications such as CompTIA A+ or Microsoft Certified Fundamentals. • OR Bachelors degree with the same industry certifications.
Knowledge, Skills, Abilities and Work Characteristics
Strong problem‑solving and analytical abilities. Excellent verbal and written communication skills. Ability to work independently or in a team setting.
Additional Requirements of the Position
Valid driver’s license, clear driving record, and reliable transportation for travel to different locations. Willingness to travel up to 60% of the time to support 5 campus locations.
Hiring Salary Range
$51,530 – $61,830
Benefits
Vacation and sick leave 14 paid holidays Medical, dental, vision, and life insurance Retirement plans Optional 401(k) and 403(b) deferred compensation plans Educational benefits for the employee and their spouse and dependents
Equal Employment Opportunity
Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations, nor by Tennessee Board of Regents policies with respect to employment, programs, and activities.
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Sprachkenntnisse
- English
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