Über
Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact As a Technical Writer for our Product Enablement team, you'll collaborate with Product Managers and Engineering to create content that promotes customer understanding of our products and services. You’ll devise efficient content strategies and enable customer success through detailed documentation. We’re seeking someone who is passionate about clear communication and ready to apply AI technologies to improve documentation process efficiency.
What You'll Do
Write and update release notes, end‑user, administrator, and developer documentation, and UI strings for Axon products.
Build deep customer empathy and continually improve documentation based on customer feedback.
Collaborate with cross‑functional teams such as Product Management, Product Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.
Perform content analysis and develop documentation plans for new features and products.
Evangelize best practices for technical communications across Axon, including AI workflow enhancements.
Partner with the training team to promote content reuse and efficient content and learning plans.
Work in a content management system to create, review, and deliver our content to multiple platforms.
Assist with documentation translation workflows and processes.
Use content authoring and other software to create, review, and deliver technical content to customers.
Implement AI technologies to improve content development, from generating initial drafts to automating translation and improving quality control of documentation.
Collaborate closely with Engineering and Product teams to ensure that documentation reflects the latest updates and user experience guidelines.
Contribute to special initiatives, as needed.
What You Bring
5+ years experience in technical writing or a related discipline.
Demonstrated ability to apply AI tools to accelerate technical content production.
Ability to write for diverse audiences, including non‑technical end users, IT experts, and business decision‑makers.
Experience producing user documentation such as installation guides, configuration guides, and online help.
Experience writing documentation for a broad portfolio of products.
Familiarity with producing materials across both hardware and software products; prior expertise in one is a must.
Strong working knowledge and application of style guides and industry practices.
Strong experience with writing in HTML and markdown editors.
Experience with Atlassian JIRA.
Desirable: Experience with law enforcement agencies, criminal justice, or other public safety organizations.
Desirable: Experience with cloud computing, networking, and related computer hardware.
Desirable: Experience writing and reviewing UX copy.
Desirable: Experience creating basic how‑to video content to supplement written documentation.
Location Based out of one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston). Hybrid schedule: onsite Tuesdays through Fridays, with remote Mondays unless otherwise accommodated.
Benefits
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Opportunities for growth and development.
Culture committed to diversity, inclusion, and innovation.
Compensation Base pay range: $86,250 - $138,000 USD.
Equal Opportunity Employment We are an equal‑opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We do not discriminate based on race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other protected characteristic. If an applicant has a disability or special need that requires assistance or accommodation during the hiring process, please email recruitingops@axon.com. Axon will provide reasonable accommodations under applicable law.
Phishing Alert Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. All legitimate job openings are listed on our official careers page. If you receive a suspicious offer that requires bank details or SSN early, please ignore and report to recruitingops@axon.com.
Disclaimer The above job description is not intended to be exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with the role. The description may change or be supplemented at any time in accordance with business needs.
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Sprachkenntnisse
- English
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