System Support Manager-Engineering & Construction ApplicationsBrightspeed • United States
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System Support Manager-Engineering & Construction Applications
Brightspeed
- United States
- United States
Über
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best‑class customer experience.
Be a part of the team that will make this vision a reality by designing and building a world‑class fiber network and creating a customer experience second to none.
Job Description Brightspeed has an exciting opportunity for a System Support Manager – Engineering & Construction Applications. As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team, ensuring alignment of application and process long‑term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.
Responsibilities
Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Lead with strong leadership skills, working directly with internal and external IT partners as well as End Users
Support the IT Agile process with strong knowledge of JIRA; SQL, dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
Perform RCA (Root Cause Analysis) post system outage
Balance priorities from complex cross‑functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning & Development for curriculum creation & training as well as end‑user self‑serve consumption
Present program updates/status to leadership and stakeholders
Prioritize system enhancements requests
Work closely with system access team and SOX compliance related reporting
Qualifications
Bachelor’s in network technology/engineering or relevant professional experience
7 years’ experience in the telecom industry, network systems, driving software development lifecycle and technical project management
Experience with IT systems requirements & development, agile processes, end‑to‑end & UAT testing
Application‑specific experience: IQGeo, AutoCAD, MicroStation
UI/UX – JavaScript, React JS
Experience with data visualization tools (Power Platform, Big Query or Data Lake)
Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
Demonstrated experience in crisis management
Firm grasp of networking concepts including fiber and PON networks
Ability to understand and explain complex technical information
Experience with latest trends in technology both mobile and web to design and build innovative and efficient solutions
Program/Project Management experience
Ability to work successfully in both a team environment and independently
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
Bonus Points
Master’s degree
Experience with scripting languages such as Python and UNIX
PMP certification
Application‑specific experience: TIRKS, WFMT, DataNet, CDMMS, ARMOR, Sitetracker, Salesforce, Optius/Oden, Omnivue, TNMS, E2
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401(k) plan with company match
Voluntary benefits
Paid time off programs promoting overall wellness
Inclusion and Belonging Inclusion and belonging are at the center of our grounding belief in Being Real. We prioritize hiring talent in the Charlotte area when possible and support a hybrid workforce to promote accessibility and equity in the communities we serve.
Equal Opportunity Employment Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability and veterans. If you require reasonable accommodation to complete a job application or otherwise participate in the hiring process, please contact accommodations@brightspeed.com to initiate the accommodations process.
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Sprachkenntnisse
- English
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