Sr. Salesforce Solutions Engineer
Managed Health Care Associates, Inc.
- United States
- United States
Über
Ideal Candidate You are engaged and self‑motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast‑paced work environment. As curious learners, we question the status quo and so should you.
What You’ll Be Doing CRM Administration & Platform Health
Serve as the primary system administrator for the Salesforce org – owning all user provisioning, license management, profile and role hierarchy configuration, and permission sets.
Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant.
Manage all declarative configuration—page layouts, record types, validation rules, formula fields, custom objects, and relationship structures—with precision.
Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence.
Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary.
Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users—biasing toward root‑cause fixes.
Platform Ownership & Roadmap
Own the Salesforce platform roadmap—partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification.
Serve as the technical platform product owner: run intake, manage the backlog in Jira with business owners and the scrum master, define requirements, and drive delivery from concept to production.
Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences.
Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go‑to‑market teams.
Technical Architecture & Configuration
Design and maintain scalable object models, data architecture, and cross‑cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement).
Build and own complex declarative automation: Flow Builder (screen flows, record‑triggered, scheduled, platform events), Dynamic Forms, and Einstein features.
Manage security architecture including profiles, permission sets, permission set groups, field‑level security, sharing rules, and organization‑wide defaults.
Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations.
Development & Integration
Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits.
Develop Lightning Web Components (LWC) to create purpose‑built, embedded UI experiences within Salesforce.
Design, build, and maintain REST/SOAP API integrations with third‑party systems (ERP, marketing tools, data platforms, billing systems).
Utilize Salesforce CLI, SFDX, and Git‑based version control to manage metadata deployments through sandbox‑to‑production release pipelines.
Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders.
Cross‑Team Partnership & Systems Integration
Serve as the systems integration partner for Sales, Marketing, and Service Operations—map end‑to‑end workflows across teams and identify where data, process, and platform need to connect.
Facilitate discovery sessions and requirements workshops, document user stories, process flows, data dependencies, and acceptance criteria.
Ensure CRM data flows cleanly across the full customer lifecycle—from marketing lead capture through sales pipeline to service case resolution.
Drive platform adoption through team‑specific enablement, in‑app guidance, and documentation tailored to each function’s workflows.
Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments.
What You’ll Bring to the Table
Bachelor’s degree in a technical field or equivalent experience.
5+ years of hands‑on Salesforce administration and configuration, including support for go‑to‑market functions (Sales, Marketing, Service); 2+ years in a platform ownership, engineering, or architecture capacity.
Working familiarity with Jira and Scrum processes, including backlog management, sprint planning, and tracking work through Agile workflows.
Salesforce Administrator certification (required); Advanced Administrator (strongly preferred); Platform App Builder (required); Platform Developer I (strongly preferred); Architect track certifications a strong plus.
Deep proficiency in core admin fundamentals: user and license management, security model design (profiles, permission sets, OWD, sharing rules), data governance, sandbox management, and release processes.
Strong development skills: Apex, Lightning Web Components, SOQL, REST/SOAP APIs, Salesforce CLI, and Git‑based deployments with CI/CD pipelines.
Proven experience designing and implementing integrations between Salesforce and enterprise systems (e.g., ERP, data warehouses, marketing automation, billing platforms).
Architecture experience including multi‑cloud data modeling, integration design, event‑driven architecture, and enterprise security model design.
Experience administering or integrating CRM platforms in multi‑team, go‑to‑market environments, with an understanding of end‑to‑end business processes.
Familiarity with AppExchange package evaluation, implementation, and governance best practices.
Experience with Salesforce CPQ, Revenue Cloud, or Field Service is a plus.
Demonstrated ability to own a platform roadmap, define and prioritize requirements, manage a backlog, and tie outcomes to business value.
Fluent communicator across technical and executive audiences; able to translate platform complexity into clear business language.
Positive, customer‑service oriented mindset with strong attention to detail in documentation and communication.
What’s Good to Know
Hybrid work environment.
Travel requirements: as needed (details not specified).
Why Join MHA MHA continues to lead by providing purpose‑driven and value‑based solutions, preserving the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
Benefits
Comprehensive medical, dental, vision and prescription plans with FSA/HSA options (individual and family).
Teledoc access.
Fitness reimbursement.
Commuter Benefit Plan.
Employee Assistance Program (EAP).
Paid time off—including birthdays and floating holidays.
Paid parental leave.
401(k) with company match.
Employee Stock Purchase Plan.
Life, short‑term, and long‑term disability insurance.
Financial and legal advisor access.
Perks and benefits discounts.
Tuition reimbursement.
E‑learning programs.
Ongoing team trainings.
Paid volunteer time‑off.
Donation matching.
Physical and Mental Demands
Occasional movement around the work area, sitting, performing manual tasks, operating computers and telephones, extending arms, kneeling, talking, and hearing.
Occasional lifting of 15 pounds.
Must follow directions, collaborate well, and manage high workloads.
Location Onsite/Remote/Hybrid – as directed by your manager.
Salary Salary range: $110,500 – $150,500 .
Equal Opportunity Employer Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1373, the Vietnam Veterans Readjustment Assistance Act of 1374, Executive Order 1124C, Revised Order Number 4, and applicable state regulations. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Sprachkenntnisse
- English
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