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Senior Support Engineer
Global IP Networks
- Plano, Texas, United States
- Plano, Texas, United States
Über
_"The strength of Global IP Networks relies on its infrastructure, but at the heart of that is its people, principles and culture."_
*Global IP Networks*
As a company, Global IP Networks has grown organically every year. Global IP Networks has been listed among the 250 fastest-growing companies in Texas by Inc5000. Characterized by a caring company culture with strong relationships with our clients, Global IP Networks has been growing steadily year after year and is continually looking for more great men and women to further inspire, enrich, and empower our current dynamic workforce for the greater success and prosperity of all employees, clients and community.
*Senior Support Engineer*
If you love solving problems, thrive in fast‑moving technical environments, and enjoy being the person customers trust when it matters most, this role will feel like home.
We’re looking for a Senior Support Engineer who’s as passionate about delivering exceptional support as they are about building rock‑solid network infrastructure. You’ll design, implement, and maintain networks across datacenter, cloud, and managed services environments, all while serving as a knowledgeable, friendly, and reliable partner to our clients and internal teams.
*What You’ll Do*
Design & Build
* Architect and deploy network solutions for datacenter operations, MSP clients, and cloud environments.
* Configure routers, switches, firewalls, wireless systems, and other network gear to meet high performance and security standards.
* Implement segmentation, redundancy, and failover strategies that keep systems resilient.
* Build and support cloud networking components (Azure, AWS, CloudKey.io).
* Contribute to clear, usable documentation for procedures and client environments.
Support & Troubleshooting
* Serve as a senior escalation point for complex network issues , resolving them quickly, calmly, and confidently.
* Monitor network health, identify bottlenecks, and proactively address vulnerabilities.
* Maintain accurate documentation of network topologies and configurations.
Security & Compliance
* Apply and maintain network security best practices, including firewall policies, ACLs, and IDS/IPS.
* Support compliance requirements such as HIPAA and PCI.
Collaboration & Client Interaction
* Work closely with project managers, support engineers, and clients to deliver solutions that truly meet business needs.
* Communicate clearly and professionally, translating technical concepts into information clients can trust and act on.
Continuous Improvement
* Evaluate emerging technologies and recommend improvements for performance, security, and scalability.
* Help refine policies, processes, and automation tools.
*What You Bring*
Education & Experience
* Bachelor’s degree in IT, Networking, or related field preferred, or equivalent hands‑on experience.
* 3–5+ years as a Network Support Engineer, ideally in MSP, datacenter, or cloud‑focused environments.
Technical Strengths
* Strong command of Layer 2/3 networking (VLANs, STP, OSPF, BGP).
* Experience with firewalls (Cisco, Palo Alto, Fortinet).
* Expertise with VPNs (site‑to‑site and client‑to‑site).
* Familiarity with load balancers, SD‑WAN, and wireless solutions.
* Cloud networking experience (Azure, AWS, CloudKey.io).
* Knowledge and understanding of VMWare ESXi and vCenter.
* Bonus points for scripting/automation and monitoring tools (Zabbix, SolarWinds, Site24x7).
* Certifications like CCNA, CCNP, PCNSE, VMWare VCP or VCAP are a big plus.
Soft Skills That Matter
* Strong analytical and documentation abilities.
* A genuine passion for customer service , you enjoy helping people and being the expert they rely on.
* Clear, confident communication with both technical and non‑technical audiences.
Direct reports to: MSP Manager
*Benefits: *Package includes Medical, Dental, Vision, Life, PTO, and 401K etc.
Job Type: Full-time
Pay: $115,000.00 per year
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Vision insurance
Experience:
* VMWare ESXi: 1 year (Required)
* VPN configuration: 1 year (Required)
* VMWare vCenter: 1 year (Required)
* Active Directory: 1 year (Required)
* Firewall configuration: 1 year (Required)
* Storage systems configuration: 1 year (Required)
Work Location: Hybrid remote in Plano, TX 75074
Sprachkenntnisse
- English
Hinweis für Nutzer
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