Operations Assistant Manager

Operations
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Manager

Responsibilities to include but not be
limited the following

1. Manage the overall performance and
   governance of the Statements of Work (together with Vendor Account
   Management / Business Development)Manage the day-to-day operations in
   accordance with requirements and SLAs set out in this SOW. Prompt
   identification and resolution of Service delivery issues including
   implementation of preventative measures. Transition management
   during set up phase or expansion
   phases.

• Establish the Vendor infrastructure
  necessary to perform the Services, including all technology,
  financial, human resources, security, facilities and communication
  resources. Install all Service delivery processes and Service Level
  reporting
  mechanisms

1. Provide exceptional people management,
   mentorship and career development to members of Vendor’s team,
   including managers and Agents, achieve low attrition levels and
   high employee engagementDrive Operations teams to deliver
   continuous improvement and productivity/quality
   gains
2. Flag and escalate business risks timely
   to Client

1. Dynamic leader with experience and
   passion for managing large and diverse teams across multiple sites
   in a fast-paced environment, able to deal with rapid change and
   ambiguity
2. Strategic thinker with strong analytical
   and problem-solving
   skills

• 8+ years of experience in operations,
  preferably in technology industry
  

1. 5+ years of people management experience,
   including managing leaders, and a strong desire to develop team
   members
2. Empathy for the Client community and
   passion to create an exceptional experience and provide outstanding
   support
3. Excited to be part of a global operations
   teams, design effective business operations, tackle complex
   problems, and develop individual team
   members

• Adaptable and energized by a fast-paced
  environment
• Bachelor’s degree, or
  equivalent

[This role is not eligible for employment permit
sponsorship. xcfaprz Applicants must already have, and maintain, a valid
permission to work in Ireland for the duration of the
role.]