Customer Account Associate-Amazon

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

Position Overview:

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team and customer account systems administration to ensure the smooth operation of the team.

Responsibilities:

Customer Account Team Support & Systems Administration

• Develop and refine catalog management processes, templates, and SOPs to improve efficiency and data quality.
• Create, upload, and maintain product listings, ensuring accurate titles, descriptions, attributes, and variations.
• Optimize product content for Amazon SEO, including keywords, images, A+ content, and enhanced brand assets.
• Collaborate with internal teams and agencies (sales, marketing, supply chain, creative) to support product launches, promotions, and inventory accuracy.

Auditing/Analysis (Digital Shelf, Catalog, eComm Analytics)

• Monitor listing health and resolve catalog issues such as suppressions, stranded inventory, and incorrect detail page contributions.
• Ensure compliance with Amazon policies, category requirements, and regulatory standards.
• Conduct ongoing performance analysis, tracking metrics such as traffic, conversion, Buy Box share, and organic ranking.
• Maintain brand consistency and support brand protection efforts, including monitoring unauthorized edits or sellers.

Qualifications:

• Bachelor’s degree preferred, or 1-2 years of relevant work experience
• Previous experience in an administrative or support role is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills

Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.