Dieses Stellenangebot ist nicht mehr verfügbar
3rd Line Engineer
Tela Technology
- London, England, United Kingdom
- London, England, United Kingdom
Über
Our name is derived from the Latin _“téla”_, meaning a web of interconnected strands—reflecting how we bring together technology, people, and partnerships to create strong, reliable connections for our customers.
*The Role:*
We are seeking a skilled and customer-focused 3rd Line Engineer to join our growing technical team. You’ll play a key role in resolving complex technical issues, supporting critical client environments and contributing to the ongoing development and growth of our service desk.
Key Responsibilities:
* Take ownership of complex 3rd line support tickets, including escalations from 2nd line teams
* Deliver a high standard of technical support in line with agreed SLAs and service management best practices
* Perform on-site visits; proactively and for (break-fix) support
* Support and guide end users, ensuring effective use of systems and technologies
* Act as a mentor to junior engineers, promoting knowledge sharing and team development
* Ensure all work aligns with our ISO 27001 principles and security best practices
* Carry out other duties as reasonably required
*About You*
We’re looking for someone who is technically strong, proactive, and thrives in a collaborative MSP environment. The successful candidate will need to have:
* Proven experience in a 3rd Line Engineer role within a Managed Service Provider
* Strong troubleshooting and problem-solving skills across a range of technologies
* Excellent communication skills with a customer-first mindset
* Ability to prioritise and manage multiple tasks effectively
Tela is a customer-first organisation, and we value individuals who take pride in delivering exceptional service. Following recent growth and acquisitions, we are building a unified service desk team—making this an exciting opportunity to help shape how we deliver support at scale.
*Work Location*
This role will be based in our London Bridge office.
*Remuneration*
The successful candidate will receive:
* A basic salary between £40,000-45,000
* Healthcare plan
* Employee discount scheme
* Employee assistance programme
* Private healthcare
* Life Assurance
*Please note this role is only being advertised directly. We are not inviting applications from recruitment agency candidates at this time.*
_*Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.*_
Job Types: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Employee discount
* Free parking
* Life insurance
* Private medical insurance
Ability to commute/relocate:
* London SE1: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you currently working in a 3rd Line role for a Managed Service Provider?
Experience:
* 3rd Line: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in London SE1
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.