Über
Job Type:
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Permanent
week.
Out of hours
work may be required.
us
Teleperformance
is a worldwide leader in multichannel customer experience
management. We are experts in the call centre services industry and
connect the biggest and most respected brands on the planet with
their customers by providing customer care, technical support,
customer acquisition, digital solutions, analytics, back-office and
other specialized services to ensure consistently positive customer
interactions. We’ve been providing superior customer care for
leading brands throughout the world since 1978 and every year we
interact with more than 35% of the world’s
population.
environment for the best people, and our reputation as a company
that works hard to inspire its employees has been recognized
globally. Teleperformance was named a Great Place to Work® in
various countries, including the UK, and was included in Forbes’ 50
Most Trustworthy Companies based in Western Europe, as well as in
AON Hewitt Global’s Global Best Employers™
Program.
We are an equal
opportunities employer and we welcome applications from all
suitably qualified persons.
RoleAs a Desktop Support Engineer you will provide desktop
support to company employees, both on-site and at home for any
issues reported. These will primarily relate to desktop and laptop
hardware issues, software faults including email, telephony systems
and associated in-house applications. You will be responsible for
maintaining all IT kit based onsite and providing hands-on
assistance to other IT teams and users based remotely.
General BAU tasks include but are not limited to,
ticket management, hardware & software support, fault finding,
troubleshooting, deployment, networking, and ensuring compliance
with both internal and external security audits and accreditations.
Good customer facing skills and ability to prioritise your workload
are also key aspects of the role. Candidates must be well-presented and prepared to
invest their time to learn new skills in the constantly evolving
world of Information Technology. Travel to our other
Teleperformance sites within the UK may also be required on
occasion. Duties
- Troubleshooting reported faults with Windows Desktop,
laptop, VDI & mobile for end
users - Software
deployment and updates for all devices used in the
estate - Maintain a high
degree of customer service via in person communication, call,
e-mail, and instant messaging for all support
queries - Support and
triage of major incident impacting business productivity and
ability to maintain client KPIsGather and submit evidence in relation to quarterly and
annual security policies, and external
audits - Identifying
business risks and ensuring adherence to internal and external
security requirementsClose attention to Service Level Agreements (SLAs) and
setting a clear expectation to the
customer
- Ability to attain CTC and SC clearance as per UK
government requirements.Ability to maintain a high degree of customer service
for all support queries.Proven track record of close attention to Service Level
Agreements (SLA’s) and setting a clear expectation to the
customer. - Proactive
approach, ability to prioritise and manage own
workload. - Ability to
solve complex problems & participate in continuous
improvement. - Excellent oral
and written communication skills.Keen attention to detail.Ability to relate to others in a positive manner.
Strong team focus.Experience with MS Office
Packages
Skills and Experience
(advantageous)
- Experience and/or Qualifications in an IT
field - Experience with
Windows 10 & 11Experience working with VDI
solutions - Experience with
Cisco Networking desirable.Experience with MECM for software deployment, OS build
and patch managementExperience of managing and implementing Group Policy in
an enterprise environment.Experience with Anti Virus software and managing cyber
security threatsExperience working with O365 products and
services - Working experience of ITIL and/or
ISO270001 processes and procedures. xcfaprz Proactive approach, ability to prioritise and manage own
workload - Ability to
solve complex problems & participate in continuous
improvement.
Sprachkenntnisse
- English
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