IT Labs Support Engineer 1559

SimoTech has a great opportunity for an experienced Application Support Engineer to join our team. Supporting our client a leading organisation within the life sciences industry, the successful candidate will play a critical role in maintaining day-to-day operational performance across several enterprise applications within a highly regulated environment.

This opportunity offers scope to influence system improvements, strengthen operational processes, and contribute to the long‑term efficiency and reliability of digital applications while collaborating with cross‑functional teams.

The ideal candidate will bring expertise in technical/application/infrastructure support within a regulated environment, strong communication skills, and excellent stakeholder engagement abilities.

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• Develop in-depth knowledge of IT functionality of relevant applications to aid in go-live, upgrade and maintenance activities
  
• Provide oversight and ownership for site validation activities associated with digital applications, in accordance with site and corporate procedures and GMP guidelines.
  
• Develop a network both on and offsite to help ensure that the site has access to appropriate support teams.
  
• Understand the local use cases for globally supplied solutions and ensure that the implementation meets site business needs
  
• Work closely with other site resources to ensure that solutions compliment others already live or planned so avoid duplication of effort.
  
• Lead project teams in new and upgrading of technology platforms
  
• Work with the Digital Plant Consultants to help the site strategize on its future technology roadmap
  
• Take part in compliance forums and ensure that all applications under their remit remains in a validated state.
  
• Responsible for coordinating periodic tasks associated with live applications.
  
• Developing project proposals, schedules and resource needs.
  
• Participate in and support audit activities
  
• Ensure that IT site inventory remains accurate
  
• Represent the site and share knowledge at corporate forums
  
• Resolve system problems using data analysis and problem solving skills
  
• Participate, contribute and report at team meetings
  
• Promoting use of system functionality to improve work processes.
  
• Interacting with external parties (e.g., vendors, consortiums).
  
• Provide troubleshooting/helpto others in the IT department when necessary.
  
• Develop and maintain system SOPs
  

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• 5+ years’ experience delivering and supporting IT systems / platforms.
  
• Demonstrated learning agility both technically as well as business processes and applications
  
• Demonstrated initiative to build relationships, learn new business processes and identify opportunities
  
• Strong analytical and problem-solving skills
  
• Strong interpersonal and communication skills
  
• Active listening and leadership skills
  
• Knowledge of IT infrastructure platforms and ISA S95 architecture
  
• Broad knowledge of GMP systems, and knowledge of Industry 4.0 and IoT technology is desirable
  
• Familiar with Agile methodologies
  

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• Role provides a high degree of autonomy to allow the successful candidate to reach their full potential.
  
• Develop new skills and enhance technical ability by working with innovative technologies in a multi-disciplined environment. xcfaprz
  
• Opportunity to work with large corporate clients on exciting capital projects.