Customer Experience / Customer Service

Join Wainbee!

Wainbee is 100% employee-owned! This is reflected in the values we place on our employees and the way we support them.

As a Customer Experience Support person at Wainbee, you can look forward to employer-paid benefits and a pension plan that includes an employer contribution.

Position: Customer Experience Support

Location: Saint - Georges

Schedule: 8:30 am - 4:30 pm / 37.5 hours per week

Responsibilities:

Store Operation & Customer Service

• Greet walk-in customers to the store in a professional and welcoming manner.
• Assist customers with their product requirements.
• Build hydraulic and pneumatic hose assemblies utilizing the provided tools, equipment, and training.
• Pick, pack and ship orders and transfers.
• Maintain store stock levels and product displays.
• Maintain a neat, inviting, and safe store.
• Actively participate in development training provided by the company and vendors.
• Provide complete accurate information to other supporting departments such as
• Purchasing, Credit and technical services .
• Perform other duties as assigned.

Warehouse

• Follow guidelines safe warehouse access and operation of machinery.
• Receive, process and report if any discrepancy in incoming orders (POs, Transfers) ensuring accuracy and completeness.
• Monitor transfers in transit and report if any misalignment occurs.
• Pack goods so that they arrive intact at the customer's or supplier's premises.
• Perform data entry and maintain accurate records in the inventory management system.
• Monitor and maintain inventory levels, ensuring adequate levels of supplies are always available.
• Assist with the organization and maintenance of the warehouse, including shelving, labeling, and cleaning.
• Participate in periodic inventory audits and cycle counts.

To be considered for this position, candidates must meet the following requirements:

• Mechanical and technical education and/or proven experience in hydraulics and or
• pneumatics.
• Knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Superior telephone manners and strong interpersonal skills.
• Strong written and verbal skills to communicate with all levels of the organization.
• Strong customer service orientation.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Physical Demands:Moderate physical ActivityAble to lift up to 40 lbs

If you are interested and have the skills required for this position, APPLY NOW! We look forward to meeting you!