CORE Team Member

Job Description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Handles a variety of calls and tasks including incoming calls to the hotel, calls relating to Front Office, Reservations, Concierge, Guest Services, Housekeeping, Engineering, Security, and any other department designated by hotel leadership.

Essential Job Functions:

• Always treat hotel member s with courtesy and respect in a variety of situations.

• Honesty & Integrity.

• To be mindful of the importance of personal hygiene and grooming.

• Adhere to hotel Health and Safety guidelines.

• Ability to work under pressure and in a fast-paced environment.

• Responds to and confirms all hotel member reservation requests in a prompt, courteous and accurate manner according to established standards.

• Maintains full knowledge of hotel member rooms, rates, promotions/programs, amenities, facilities, and services.

• Maintains full knowledge of and effectively utilizes all technology to capture required information for each department that is supported.

• Assists with and/or prepares group rooming lists and arrival details.

• Understands and enforces hotel credit policies, billing procedures, routing instructions, and