Patient Service Representative

Job Description

***Must live in Texas to be considered***

We're looking for motivated, patient‑focused professionals to join our team as Call Center Patient Service Representatives .

A Day in the Life of a Call Center Patient Service Representative may look like this:

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

We ask our Call Center Patient Service Representatives to possess a minimum of:

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education
• Minimum of one (1) year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently

The following experience/skills are preferred:

• Six (6) months prior medical office or healthcare setting experience
• Minimum three (3) months call center experience
• Bilingual English/Spanish language and writing skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• Strong communication skills and a positive, team‑oriented attitude
• Ability to work independently in a remote setting
• Comfortable navigating multiple systems during calls
• Dependable, punctual, and able to meet performance expectations