Client Services Representative (Part-Time)

Job Description

Salary: $16.00 + DOE

Client Services Representative

Southern Oregon Veterinary Specialty Center (SOVSC), located in Central Point, Oregon, is the premier 24/7 Specialty + Emergency veterinary hospital serving a 250-mile radius. Our team includes board-certified specialists in Surgery, Emergency and Critical Care, Internal Medicine, and more. With advanced capabilities like blood transfusions, chemotherapy, and complex surgical procedures, we offer comprehensive, compassionate care to pets and their families.

Our mission is to support the special bond between pets and their humans by providing expert care and guidance during every step of their journey with us. We are seeking individuals with strong communication skills, critical thinking abilities, and a genuine passion for helping others to join our Client Services team. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

Job Summary:

The Client Services Representative (CSR) is the first point of contact for clients and plays a critical role in ensuring a seamless and welcoming experience at Southern Oregon Veterinary Specialty Center (SOVSC). This position is responsible for managing client check-ins, processing payments, and facilitating effective communication between clients, veterinarians, and hospital staff. CSRs provide essential administrative support while maintaining an organized and professional front office environment.

As a key member of our Client Services team, the Client Services Representative proactively anticipates client needs, provides accurate information, and ensures hospital operations run efficiently. This role requires strong communication skills, attention to detail, and a commitment to excellent customer service.

Key Responsibilities:

As a Client Services Representative, you will act as a vital connection between clients and our veterinary team, ensuring seamless communication and support. Key duties include:

• Checking in all appointments and ER arrivals with accuracy and efficiency.
• Ensuring all client and patient information is correctly entered and up to date.
• Communicating effectively with veterinary technicians, doctors, and fellow team members to facilitate smooth hospital workflow.
• Presenting treatment plans with confidence and assisting in financial discussions.
• Monitoring client wait times and providing timely updates regarding pet status.
• Explaining the triage process to clients and managing expectations for emergency visits.
• Accurately quoting exam fees and