Customer Service Representative

Job Description

Customer Service Representative
Metalcraft

If you enjoy solving customer problems, managing details, and working across teams to get things done right, this role will push you beyond traditional customer service. Choose an employer that supports growth and values your input.

As a Customer Service Representative at Metalcraft, you will be a primary point of contact for customers, prospects, and sales. You’ll handle complex quotes, support larger accounts, and work with internal teams to deliver accurate, timely, and solution-focused support.

This position is on site in Mason City, working Monday through Friday, 8:00 AM to 5:00 PM.

What Will You Be Doing?

• Support customers and prospects by responding to inquiries and assisting with quotations
• Prepare and manage customer quotes, including more complex or higher-value requests
• Coordinate and send special samples to customers and prospects
• Own the flow of customer orders and proofs, ensuring accuracy and successful outcomes across internal teams
• Partner with sales representatives to support