Insurance Customer Service Representative

Job Description

Insurance Customer Service Representative

Eric Rivera – State Farm Agency
Wilkes Barre, PA

Position Overview:
Provides support to clients by assisting with policies, claims, billing, and general insurance inquiries. Focus on maintaining strong customer relationships and ensuring policyholder satisfaction.

Key Responsibilities:

• Respond to client inquiries regarding policies, claims, and billing
• Update client information and maintain accurate records
• Provide timely and professional service
• Support sales team with client communications
• Assist with renewals, endorsements, and transfers

Qualifications:

• Property & Casualty license
• Strong communication and problem-solving skills
• Customer-focused and detail-oriented
• Ability to manage multiple tasks simultaneously

• Base salary plus commission and bonus opportunities
• Paid time off (vacation and personal/sick days)
• Ongoing training and development
• Opportunity for advancement within the agency

Important Disclosure:
This position is with a State Farm independent contractor agent. Employees must complete applicable licensing requirements and training programs. Agents are independent contractors; employees are not employees of State Farm Insurance Companies.

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