Customer Support Specialist

Job Description

Description:

We’re proud to share that our Customer Support team earned Bronze in the Stevie® Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.

At Stax, Customer Support isn’t just about answering questions. It’s about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that’s nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.

As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our