CSM (Fleet Success Manager)

Job Description

Description:

Do you have a knack for understanding clients' needs to solve challenges quickly? Do you love working with people to help them achieve their desired outcomes? If so, keep reading…

The customer success team at RTA is looking for an Customer Success Manager AKA Fleet Software Sherpa. As a Customer Success Manager, you will work closely with customers to increase product adoption, achieve goals, and run successful fleets. This role makes sure that our customers have everything they need to successfully utilize and engage with RTA Software. The Customer Success Manager plays a key part in the success of our company and our clients.

What We’re Looking For

Someone who:

• Practices Extreme Ownership.
• Knows how to ask next level questions to get the "Why" behind the "What" and isn't afraid to ask the questions to dig deep for understanding.
• Feels at home working as a member of our Customer Success team. This means they aren’t afraid to mix it up or be held accountable by their team.
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book they’ve read by Patrick Lencioni.
• Thinks of themselves less, while not thinking less of themselves.

Specifically for this job, someone who:

• Is comfortable working with clients via phone and zoom meetings.
• Has 2+ years of Customer Success Experience.
• Experience in a SaaS environment with B2B customers.

Bonus points for:

• Fleet management experience.

Key Results Areas (aka the Job Outcomes)

• Customer Engagement: Build and maintain strong relationships with clients to understand their goals and challenges, ensuring a deep understanding of their business needs.
• Product Expertise: Develop a comprehensive knowledge of our products and services to effectively guide customers on best practices and solutions.
• Proactive Problem Solving: Anticipate customer needs and proactively address potential issues, ensuring a seamless customer experience.
• Customer Advocacy: Act as a customer advocate within the organization, collaborating with cross-functional teams to drive customer success and satisfaction.
• Hungry for Success: Demonstrate a relentless pursuit of customer success, consistently seeking opportunities to exceed expectations and drive value.
• Humble Approach: Approach challenges with humility, actively seeking feedback, and continuously learning to improve both individual and team performance.
• Smart Decision-Making: Use of emotional intelligence to analyze issues, evaluate potential solutions, and create and implement a plan.

Feeling confident that this is in your wheelhouse?

Qualifications

OK, the boring HR part of the job posting that looks like every other posting out there, but it’s necessary:

• At least 2 years of work experience in either Fleet Management OR At least 2 years’ experience working in a SaaS organization in a customer facing role.
• Basic proficiency in MS office products and CRM Software
• Excellent verbal and written communication skills
• Self-motivated and self-directed while also being team oriented
• Good follow-up skills, adaptability to process changes, and a strong sense of ownership.

The Bottom Line

We are really looking for people who are ideal team players, with an intensity around customer service, and a passion for education and growth. Total compensation for the role is between $80k - $90k Base Pay (depending on experience) + Bonus. This is a full time, hybrid role in office M/W/F.

About Us
RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other’s company. We offer some pretty unique perks and benefits, as well as all the standard ones.

Heading to RTA HQ?

Coming from the east side? You’ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. If all of this sounds like you, and your type of company, then click apply! Seriously, we’ve asked you five times, and you are still reading.

Reasonable accommodation statement
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to participate in the application or interview process, to perform the essential functions of the role, or to access other employment benefits, please let us know.

Physical and travel requirements (with reasonable accommodation)
This role typically involves the ability to sit or stand for extended periods of time and to work at a computer for prolonged periods. This role may also require minimal travel, up to 10% of the time, based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Equal Employment Opportunity

RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

If all of this sounds like you, and your type of company, then click apply!