Customer Service Representative

Job Description

Description:

Job Title: Customer Service Representative

Location: Ft. Lauderdale, FL

Work Type: FULLY On-site

Schedule: Monday - Friday

About Us

Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.

The Customer Service Representative plays a vital role in ensuring a positive and seamless experience for patients, clinics, and healthcare providers. This position is responsible for managing inbound communications, delivering accurate and timely updates on prescription orders, and collaborating with internal pharmacy teams to resolve inquiries. The ideal candidate is an excellent communicator with strong customer service skills, a proactive attitude, and the ability to multitask effectively in a fast-paced environment. This role helps uphold the high standards of care and service that define Hallandale Pharmacy.

• Competitive compensation
• Health, dental, and vision insurance
• Paid Time Off
• Paid Sick Time
• Mental Health Support through Employee Assistance Program (EAP)
• Paid Short-Term and long Term Disability
• Paid holidays.
• Supportive, team-oriented work environment
• Opportunities for professional development and growth

• Handle all incoming phone calls from clinics, healthcare providers, and patients in a professional and courteous manner.
• Provide accurate and timely updates on prescription orders, shipping details, and delivery timelines.
• Coordinate with pharmacists to address inquiries related to prescriptions, formulations, or order processing.
• Document all interactions in the pharmacy’s CRM or pharmacy software system.
• Proactively notify patients or clinics of delays, backorders, or prescription issues requiring attention.
• Verify patient information, ensuring HIPAA compliance at all times.
• Escalate complex or sensitive concerns to appropriate departments or supervisors.
• Follow up on outstanding issues to ensure resolution and satisfaction.
• Maintain up-to-date knowledge of pharmacy policies and applicable regulations.
• Participate in ongoing training and quality assurance initiatives.

• Excellent verbal communication skills with a clear, professional phone presence.
• Strong active listening skills.
• Exceptional customer service and interpersonal abilities.
• Ability to multitask while maintaining strong attention to detail.
• Strict adherence to confidentiality and HIPAA compliance.
• Problem-solving mindset with the ability to de-escalate situations.
• Collaborative, team-oriented approach.
• Reliable, punctual, and accountable work ethic.

• High school diploma or equivalent required.
• 1–2 years of customer service experience required, preferably in healthcare, pharmacy, or a medical office.
• Familiarity with HIPAA regulations.
• Bilingual (Spanish) is a plus but not required.

• Ability to sit for extended periods at a computer and phone.
• Ability to speak clearly and hear effectively over the phone for prolonged periods.
• Ability to work in a standard office environment with minimal exposure to noise or temperature variations.

What Sets Us Apart:

Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high-quality care to our patients and community.

We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose-driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you.