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We are partnering with a globally recognized AmLaw-ranked law firm to identify a Regional IT Manager to lead IT support operations across multiple U.S. offices. This is a high-visibility leadership role within a sophisticated, client-facing environment, offering the opportunity to oversee regional IT operations, manage a strong technical team, and partner directly with office and firm leadership. This individual will serve as the primary IT leader for a multi-office region, supporting approximately 400 users across Washington, DC (primary), New York, and California. You will lead a team of ~12 IT professionals while remaining hands-on in technical operations, ensuring high-quality service delivery in a professional services environment. Key Responsibilities Regional IT Leadership Own IT support operations across multiple offices Act as the primary point of contact for office leadership and stakeholders Drive service quality, responsiveness, and escalation management Technical Oversight (Hands-On) Maintain active involvement in day-to-day IT support Oversee: End-user environments (desktop/laptop) AV & conferencing systems Mobile devices and telephony (Cisco environment) Office hardware and infrastructure Support resolution of complex technical issues Team Management Lead and develop a team of ~12 IT professionals Provide coaching, performance management, and hiring oversight Ensure consistent service standards across offices Projects & Operations Lead key initiatives such as: Office moves and renovations Hardware refresh cycles New hire onboarding processes Partner with infrastructure teams on network, systems, and continuity planning xywuqvp Vendor & Budget Ownership Manage vendor relationships and procurement Oversee operating and capital budgets for the region Cross-Functional Collaboration Partner closely with: Office leadership and administrative teams Attorneys and business stakeholders Centralized/global IT teams Act as the bridge between local office needs and firmwide IT strategy What We’re Looking For 5+ years of IT management experience with direct team leadership Experience in a
professional services environment
(law firm experience strongly preferred)
Sprachkenntnisse
- English
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