CSR Inside Sales - HVAC

Job DescriptionJob Description

HA Sun Heating and Cooling, Inc is one of the largest HVAC contractors in Michigan, and we are growing every day! HA Sun Heating and Cooling, Inc operated for over 35 years. We are looking for additional Customer Service Representatives to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a busy work environment – this is the job for you! Apply today to begin your journey with an established, reputable, company that values their employees’ opinions and contributions! Responsibilities (including, not limited to): • Answer inbound phone calls and email • Perform outbound calls with existing customers • Create service tickets and schedule appointments accurately • Review customer account information Knowledge and Skills: • Strong English verbal and written communication skills • Detail-oriented • Excellent email handling skills • Strong customer service focus with the ability to empathize as well as prioritize customers' needs • Must be able to multi-task • Outbound calling experience a plus • Minimum typing skills of 30 words per minute • Billing experience a plus Great Benefits! Including: • Competitive wages • Paid Time-Off • Company-provided life insurance and short term disability • Eligibility for medical, dental, vision, and additional life insurance • Company-sponsored 401(K) Drug-Free, Equal Opportunity Employer Job Type: Full-time Required experience: • Call Center: 1 year • Customer Service: 3 years