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Role Description The
Inside Sales Coordinator
provides broad administrative support to the Sales Team at large.
Key responsibilities for this role include processing & input of inbound Trade Account applications, answering general inquiries submitted by email & contact form, assisting Account Executives with order processing for non-revenue generating inquiries (sample orders, swatch requests, Design Trunk purchase orders, photoshoots, hospitality donations, etc), and miscellaneous administrative support as it relates to data management and internal communications. The Inside Sales Coordinator alleviates a portion of the administrative demand on the Account Executives in order that they can pursue business development opportunities and provide a richer customer experience for existing clients. This position is fully Remote/WFH (Mid-Atlantic, Midwest, or Southwest regions preferred)
Duties and Responsibilities
Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach.
Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department.
Process Design Trunk purchase orders as submitted through the website, notifying Shipping that the request is ready for fulfillment and notifying the associated Account Executive that a kit has been purchased from a new or existing client within their territory.
Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team. This includes orders for samples, swatches, photoshoots, hospitality/donations, and more. Cross-check product availability for the future event date (where necessary, as is the case with Sample Orders) to ensure goods are available prior to sampling.
Submit an Inventory Addition Request with Production if necessary.
Notify the Account Executive that the order is ready for submission to their client, along with relaying any pertinent information concerning availability or product assortment.
Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file.
Qualifications
Sales Coordination and Sales Operations expertise, including order processing and workflow management
Strong Customer Service and Communication skills to ensure client needs are met with professionalism
Experience in Sales and ability to develop and maintain positive client relationships
Strong organizational and multitasking skills with attention to detail
Proficiency in CRM or sales management software is highly advantageous
Ability to work collaboratively in a fast-paced team environment
Bachelor's degree in Business, Marketing, or a related field is a plus
Language Ability
Ability to read, analyze, and interpret business documents.
Strong communication skills, both written and verbal.
Bilingual in English and Spanish is a plus.
Math Ability
Ability to calculate figures such as discounts, percentages, and proportions.
Reasoning Ability
Versatile problem solver
Exceptional critical thinking skills
Computer Skills
Proficiency in IntelliEvent software
Proficiency in Microsoft Office, particularly Excel and Word
Experience with CRM systems and order management software
Familiarity with Stripe credit card processing system
Ability to learn and quickly develop proficiency in new systems is expected
Education/Experience
Bachelor’s Degree from four year college or university desired
Minimum 2 years experience in the Event or Hospitality Industry in one of the following functions: Administration / Admin Assistant
Accounting
Knowledge, Skills, and Other Abilities
Excellent written communication skills, ability to convey detailed information succinctly & accurately
Proven ability to prioritize tasks
Self motivated, works well independently
Takes direction well
Calm under pressure
Committed to the success of the team at large
Position Information Position pays $20-$24/hr and comes with the following benefits:
Company paid Vision, Dental, and life Insurance
Paid PTO, Pay Leave, Pay Sick Leave, and company paid Holidays
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Sprachkenntnisse
- English
Hinweis für Nutzer
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