Senior Digital Technology and Change Process Manager

As Senior Digital Technology and Process Manager you will look to drive operational excellence across the business. In this role you are responsible for the design, optimisation and delivery of legal processes and technology-enabled solutions.

You will lead of team of systems-software support, testers, trainers and document automation specialists and ensure that legal processes, systems and tools are efficient, reliable, user-focused and aligned with the firm’s risk, regulatory and strategic requirements.

This is a senior role within the Digital Service team, and the ideal candidate needs to have strong stakeholder engagement and management, people leadership, deep experience of legal operations and technology.

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• Lead the identification, analysis and redesign of legal and operational processes to improve efficiencies & effectiveness
  
• Apply structured process improvement methodologies in a legal practice context.
  
• Oversee the design, build and ongoing management of document automation solutions across multiple practice areas.
  
• Oversee software testing and quality assurance activities for legal technology platforms, workflows and process changes.
  
• Oversee the delivery of IT application training and process-led training programmes.
  
• Drive adoption of new processes and tools & always look to identify opportunities for further optimisation and automation
  
• Establish and maintain governance frameworks for process design, automation and testing in a large-firm environment.
  

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• Strong Legal Technology & Process Optimization background - legal process optimisation, legal technology or legal operations. xcfaprz
  
• Proven experience managing and developing multidisciplinary technical or operational teams;
  
• Strong working knowledge of document automation technologies and structured document design;
  
• Strong working knowledge of case management, document management and practice management technologies;
  
• Demonstrated ability to deliver change at scale within a regulated, risk-aware organisation; and
  
• Excellent stakeholder management skills, with the credibility to work effectively with partners and senior leaders.