Deputy General Manager

The Metropole Hotel Cork is seeking an experienced and passionate Deputy General Manager to join our leadership team.

As one of Cork's most established and iconic hotels, The Metropole Hotel combines historic charm with modern hospitality. This is an exciting opportunity for a strong operational leader to play a key role in driving performance, developing teams, and delivering exceptional guest experiences.

Reporting directly to the General Manager, the Deputy General Manager will be responsible for the overall day‑to‑day operation of the hotel and coordination of all departments to ensure:

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• Exceptional guest satisfaction at all times
  
• Strong financial performance in line with annual budgets
  
• Effective leadership and development of Heads of Department
  
• High operational standards across all areas
  
• A positive, engaged, and high‑performing team culture
  

You will act as a strategic partner to the General Manager while remaining hands‑on in daily operations.

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• Oversee daily hotel operations across all departments
  
• Support and challenge Heads of Department to drive efficiency and service excellence
  
• Lead large events and ensure seamless execution
  
• Conduct regular service audits and implement improvements
  
• Perform Duty Management shifts as required
  

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• Mentor and coach department leaders
  
• Oversee recruitment, training, performance appraisals, and development plans
  
• Ensure compliance with HR policies and procedures
  
• Maintain strong communication across all teams
  

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• Support departments in achieving revenue and profitability targets
  
• Monitor payroll, stock control, and cost management
  
• Assist with budgeting and forecasting processes
  
• Drive upselling culture and promotional initiatives
  
• Work closely with Sales & Marketing to maximise revenue opportunities
  

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• Champion exceptional guest care standards
  
• Review and respond to guest feedback across all platforms
  
• Address guest concerns professionally and efficiently
  

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• Senior management experience within a hotel environment
  
• Strong commercial acumen and financial awareness
  
• Proven leadership and team development experience xcfaprz
  
• Excellent organisational and communication skills
  
• Ability to lead from the front in a fast‑paced hospitality setting
  
• A hands‑on, solutions‑focused mindset
  

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• Competitive rate of pay
  
• Relocation Assistance
  
• Access to our Company Pension Scheme
  
• Death in Service Benefit
  
• Employee referral bonus
  
• Friends & Family discounts across our restaurants
  
• Special rates in our hotel accommodation
  
• Paid internal and external training days
  
• Access to Trained Mental Health First Aiders
  
• Team Member Social & Wellbeing Events
  
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
  
• Meals on Duty
  
• Assistance with Leap Cards