Customer Service Representative

Job Description

Position Summary

Certified Waste Solutions provides waste solutions for commercial, industrial, and multi-family clients, enhancing operational efficiency and sustainability. Our Napa division in American Canyon, CA is searching for a Customer Service Representative at this time. The Customer Service Representative position is responsible for nurturing and growing relationships with existing clients to ensure their satisfaction, retention, and long-term revenue growth for the company. The role is primarily focused on post-sales customer engagement, acting as the main point of contact and an advocate for the client within the organization.

Essential Job Duties and Responsibilities

• Relationship management: Build, maintain, and strengthen long-term relationships with key clients to foster loyalty and trust.
• Client communication: Serve as the primary liaison between the company and its customers, ensuring timely and effective communication on all matters.