Retention Specialist (Billingual)

Job Description

Salary: 20+

Position Summary:

The Retention Specialist ensures a seamless client experience by combining the functions of intake, quoting, and retainer management. This role is dedicated to building strong client relationships, providing clear and accurate service information, and ensuring that retainer agreements are executed with professionalism, compliance, and efficiency. By fostering trust and delivering excellent communication, the Retention Specialist helps streamline operations while supporting clients in making informed retention decisions.

Key Responsibilities:

• Act as the first point of contact for potential clients via phone, email, and online inquiries.
• Schedule consultations and manage attorney availability using firm calendar systems.
• Maintain accurate client records in the firms case management system.
• Greet clients virtually or in person and prepare them for initial consultations.
• Follow up with leads to monitor engagement and readiness to retain services.

Essential Criteria:

• Education & Experience: High school diploma or equivalent required; prior experience in client services, intake, or sales preferred.
• Bilingual Communication Skills: Strong verbal and written communication, with the ability to explain complex information clearly and professionally in Spanish.
• Customer Service Orientation: Demonstrated ability to build rapport, foster trust, and handle client interactions with empathy and professionalism.
• Organizational Skills: Highly detail-oriented with the ability to manage multiple client files, schedules, and follow-ups simultaneously.
• Technical Proficiency: Comfortable using case management systems, CRMs, and digital communication platforms.
• Team Collaboration: Ability to work closely with attorneys and staff to ensure accuracy and compliance in all client agreements.
• Problem-Solving: Skilled at addressing client concerns, answering questions, and guiding clients through decision-making with confidence.

This is an excellent opportunity for a bilingual professional looking to grow within a dynamic and supportive team. We value initiative, accuracy, and professionalism, and we are committed to fostering a workplace environment where employees can thrive and contribute meaningfully to our mission.

Why Join Konare Law?

Be part of something biggerjoin our mission and grow your career.

Health & Wellness

Health Insurance: 90% employer-paid premiums
Vision & Dental: 100% employer-paid coverage
Disability Insurance: Full coverage for short- and long-term disability

Financial Security & Growth

401(k): Up to 4% employer match annually

Culture & Perks

Friday Lunches: Weekly team lunches on us
Paid Holidays: At least 10 paid holidays annually
Team Events: Social activities to foster team connection and celebrate wins

Additional Information:

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.