Reservation Agent Specialist

Job Description

Job Title: Reservation Agent Specialist

Company: Corporate Hospitality Services (CHS)
Job Type: Full-Time

Corporate Hospitality Services (CHS) is seeking a dedicated and detail-oriented Reservation Agent Specialist to join our growing team. This position plays a critical role in delivering accurate, timely, and cost-effective lodging solutions for our clients within the oilfield hospitality industry. The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment while maintaining CHS’s standard of service excellence.

• Answer and screen incoming calls in a professional, courteous, and efficient manner

• Accurately collect client lodging requirements and enter all data into the reservation queue system

• Monitor and respond to reservation and lodging-related emails, assigning or escalating tasks as necessary

• Book lodging accommodations accurately and within required timeframes

• Coordinate directly with hotels to confirm reservations, modify bookings, and resolve lodging issues

• Communicate lodging confirmations, updates, and issues to clients promptly and professionally

• Negotiate and confirm hotel rates to ensure cost-effective solutions for clients

• Review Salesforce entries to prevent duplicate or conflicting reservations

• Inform clients of applicable hotel policies that may result in additional charges, including cancellation fees, parking fees, or other hotel-imposed costs

• Address and resolve client concerns related to CHS lodging facilities in a timely manner

• Complete nightly check-in call lists and thoroughly document all communications and actions in Salesforce

• Minimum of three (3) years of experience as a Lodging Coordinator or in a comparable reservation role (required )

• Previous experience in the hospitality or lodging industry (preferred )

• Strong customer service and interpersonal communication skills

• Demonstrated ability to multitask, prioritize workload, and work effectively under pressure

• Strong attention to detail and organizational skills

• Ability to work collaboratively as part of a team while maintaining a positive and professional attitude

• Health Insurance

• Dental Insurance

• Vision Insurance

• Paid Time Off (PTO)

After one (1) year of continuous service , CHS provides comprehensive coverage for allied medical expenses at no cost to the employee.

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Corporate Hospitality Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.