Customer Service Representative

Job Description

Customer Service Representative (Inbound)

Remote

Pay: $15.75/hr. | $16.75/hr. (Bilingual)

Join a team supporting elderly and disabled individuals by serving as the first point of contact for applicants, families, and medical professionals.

Responsibilities:

• Handle high-volume inbound calls (approx. 75/day) and emails
• Provide program information and answer general inquiries
• Conduct eligibility screenings and guide callers to services
• Schedule appointments and document interactions
• Maintain professionalism, confidentiality, and empathy

Requirements:

• High School Diploma or equivalent (must be on resume)
• Strong communication and multitasking skills
• Ability to work with diverse populations