Assistant Customer Service Supervisor

Job Description

Salary: Based on Experience

Join Our Team as anAssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company!

Location:Hartford, CT

Department:Customer Service
Reports To:General Manager and Sales Director

Employment Type:Full-Time
Company:The Aero ALL-GAS Company

Welcome to ALL-GAS!

At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey!

Position Summary

We areseekinga motivated and detail-orientedAssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.

Key Responsibilities

• Supportmanagementin supervising and mentoring customer service staff

• Assistwith scheduling, training, and performance coaching

• Handle escalated customer inquiries and resolve issues promptly and professionally

• Monitor service quality, response times, and customer satisfaction metrics

• Help implement and enforce company policies and procedures

• Collaborate with other departments to ensure seamless customer experiences

• Assistwith reporting, documentation, and process improvements

Who Were Looking For

Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring:

Qualifications

• Required - High School Diploma or GED
• 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred

• Strong leadership and interpersonal skills

• Excellent written and verbal communication abilities

• Proven ability to handledifficult situationscalmly and effectively

• Proficiencywith customer service software, CRM systems, and Microsoft Office

• Highly organized with strong attention to detail

Preferred Skills

• Experience in training and onboarding staff

• Ability to analyze customer feedback and service metrics

• Conflict resolution and problem-solving skills
• Adaptability in a fast-paced environment

Why Youll Love Working With Us

• A competitive salary that reflects your skills and experience.
• Great benefits, including health, dental, and vision insurance.
• A 401(k) plan with company matching to help you plan for the future.
• Generous paid time off and holidays to recharge.
• Plenty of opportunities to grow and learn with us!

Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.