Client Care Coordinator

Job Description

Position: Client Care Coordinator

Department: College Park Clinic

Reports To: College Park Clinic Manager

Location: 2533 Sullivan Rd, Atlanta, GA 30337

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

As the Client Care Coordinator at LifeLine Animal Project, you will play a crucial role in welcoming visitors, assisting with inquiries, and supporting our mission to provide compassionate care to people and animals in need. This position requires excellent communication skills, empathy, and a proactive approach to managing administrative tasks and client interactions.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

• Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Complete all assigned tasks in a timely manner prioritizing such tasks in order of importance.
• Provide excellent customer service to all clients and visitors. Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors.
• Maintain sufficient knowledge of the clinics practice management software and address any errors found with the clinic schedule to help maintain an even and consistent flow.
• Recognize non-routine or unusual situations and communicates them to the Clinic Supervisor, Clinic Manager, Clinic Director and/or Medical Director.
• Take responsibility to exercise time-management skills to maximize personal efficiency.
• Provide fair and impartial treatment to each team mate.
• Ensure that they work in an efficient and well-organized manner.
• Alert management of any interpersonal problems with the desk staff.
• Exhibit exceptional stewardship by maintaining a clean and organized reception area, ensuring it reflects our commitment to animal welfare and professionalism.
• Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.
• Adhere to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
• Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a

positive attitude in all interactions with clients, patients, and other staff members.

• Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
• Adhere to the posted work schedule. Arrives for work promptly and begins work at their

scheduled time. Follow hospital policies for reporting lateness or absences.

• Is capable of dealing with clients who may be upset over their sick or injured pet as well as being able to professionally and politely explain matters such as