Client Support Representative

Job Description

Location : Boulder, CO or Remote

Status : Non-Exempt (eligible for overtime pay)

Ideal start : April 2026

Compensation: Our target hiring range is $47,500 plus participation in our Annual Bonus Program with eligibility for up to $2,000. Actual compensation will be commensurate with experience and skills.

Campminder's Flexible Working Location: Our employees have the option to work 100% remotely within the United States or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection.

We know the best people can choose to work anywhere.

Why you should join our incredible Client Support team at Campminder:

• With 20+ years of experience serving the industry through its digital transformation, we're stable, profitable, and have developed a loyal customer base (that continues to grow).
• We build software for summer camps, an industry that enables meaningful experiences for kids.
• We work on interesting, ambitious projects that create real value for our clients.
• We know our team members feel their work has an impact on the organization's purpose.
• At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements.
• We invest in emerging technology and cutting-edge leadership and are proud to take an "AI-Enabled" approach in our solutions.
• We've been listed on Outside Magazine's 50 Best Places to Work for 7 consecutive years for our values-led culture and employee experience.

As a Client Support Representative at Campminder, you'll help our incredible camp directors, staff, and parents navigate our platform and answer questions whether they call in or submit help tickets. Your mission is to provide world-class support with empathy, humility, and heart. Every day, you'll learn something new about our platform, clients, and the camp community. You'll advise and empower clients by providing conscientious, comprehensive, and knowledgeable support. You'll learn how we approach challenging situations with kindness and ownership at each step of the process through resolution. Your work will enable camps to optimize their business processes in order to spend time creating a positive impact for kids.

In this role you will:

• Deepen and broaden your understanding of the Campminder platform. We've developed a comprehensive, 3-week training to ignite your career here
• Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
• Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
• Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)

• Has thrived in a role where they directly supported clients for the majority of the day
• Understands when it's time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
• Seeks out opportunities to help others
• Is often the "go-to" friend for technology help because they quickly learn new software/technology and teach it to others
• Is able to rapidly think through and solve complex problems
• Is able to teach and explain processes clearly and efficiently on the phone and in writing
• Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
• Proactively looks for more ways to add value, contribute, and keep learning

• Before your daily group stand-up meeting, you get a jump on some tickets (support requests from clients) that are in the queue. You quickly prioritize the most urgent and dive in. Using your masterful CRM (Salesforce and Campminder) skills, you zip through them and respond to each client with eloquent and clear instructions that solves their problem and educates them for future cases.
• During the team stand up, you'll align on priorities for the day, give and get updates on client cases and interactions, and engage with your fellow CSRs.
• Back on phones, it's a breeze for you to walk clients through a solution to their question and you also find a few other features to teach them along the way. You both sign off the call feeling great and you proceed to document relevant notes in our CRM.
• Calls and tickets continue for the morning. You occasionally check our company Slack to read any new release updates and notes from the team. There are often a few hilarious posts or dog photos your colleagues have shared too.
• This afternoon you have a 1:1 with your manager where you discuss your personal and professional development, upcoming time off, advice on a challenging case you experienced.
• After a mix of short, long, simple, and challenging calls and tickets in the afternoon, you sign off feeling confident in your abilities to help our amazing camp clients power through our platform.

Schedule:

• Mid-August through May: ~40 hours/week, M-F, our team takes staggered shifts to cover 7am - 5pm MT when our phones are open (your timezone and preferences are taken into