Customer Service Support

Job Description

Salary: $21.00-$24.00 per hour

About Home Sweet Home

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries.

The successful candidate will undergo paid training before transitioning into the Customer Service Support role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees.

Role and Responsibilities - The Customer Service Support role is responsible for providing high quality service to transferees while supporting CSCs:

• Interact with Transferees -Communicate with transferees via email in a timely manner according to the company communication process (the baton) and having the insight of knowing when to create individual responses.
• Billing -Process invoices for accuracy, knowledge of how each vendor is paid, pay contractors as needed, have a thorough understanding of Boru Billing, pricing (mileage rates, RMC rates), etc., Create CSRs as needed.
• File Management -Understanding workflow and manage "the baton. Having the ability to take ownership of files before CSC puts the job in process. Knowledge of team's accounts and