Client Service Manager

Job Description

Salary: $65,000-$90,000

MISSION:

The HomeCare Client Service Manager supports our HomeCare team in executing warranty, home maintenance, service requests, and select projects to create Raving Fan Clients and ensure a steady flow of references and referrals.

ROLES AND RESPONSIBILITIES:

• Sell, Manage, and Execute on Warranty, Maintenance, and Services for select Clients
• Perform Project Manager duties for Select Projects (up to $300,000 in value)
• Create and maintain accurate and thorough property documentation
• Manage quality control of all ongoing and completed work
• Maintain and Create Raving Fans Clients

EXPECTED RESULTS:

• To help meet our overall Company revenue goal by completing warranty, home maintenance, service requests, and select projects
• Keep our Warranty promise to Clients to ensure our Ravings Fans stay Raving Fans
• Be a single point of accountability and communication, and act as an advocate for the Clients and proactively assist them in protecting the investment made in their home
• Maintain and Create Raving Fan Clients and a steady stream of references and referrals.
• Monitor and maximize billable hours to minimize indirect costs and protect our gross profit margins

EXPERIENCE & REQUIREMENTS:

• Residential Construction Expertise Minimum 5 years' experience in one or more of the following: high-end custom homebuilding, remodeling, or home maintenance management.
• Project Management Proven track record managing multiple small concurrent projects, meeting budgets, timelines, and quality benchmarks.
• Client-Facing Service Demonstrated success as the single point of accountability for client communications, service requests, and issue resolution.
• Warranty & Maintenance Programs Experience managing warranty claims, preventive maintenance plans, and service documentation systems. (Not Required)
• Vendor/Subcontractor Oversight Skilled in procuring bids, negotiating contracts, and holding trades accountable to quality and warranty standards.
• Project Financials Experience handling and managing project financials in construction management software.
• Technical Skills Proficiency with construction/project management platforms, Microsoft 365, and digital documentation workflows.
• Interpersonal Communication Exceptional ability to build rapport, maintain trust, and manage expectations with discerning clients, subcontractors, and internal teams.
  

• Background Must be able to pass a criminal history background check, have a valid Driver's License, and be insurable to drive a Risher Martin vehicle.
  

CORE VALUES:

• Seek to Understand: Dig In, Get Curious, Do Not Assume
• Ready to Serve: Jump In, Be Enthusiastic
• Never Give Up: Own It, Embrace It, Get It Done

BENEFITS:

• Health, Dental, & Vision Insurance
• 401K Matching
• Paid Time Off
  
• Company Vehicle Provided
• Tuition Reimbursement
• Weekly Team Lunch
• iPhone, iPad, and Laptop Provided

ABOUT RISHER MARTIN:

Risher Martin is a fixed-price builder and renovator of architecturally significant homes. Our rigorous and intensely detailed method eliminates surprises and setbacks, ensuring timely progress and intuitive service. We seek to understand each clients desires and expectations up front, so we deliver them with no detail overlooked.

We create order and structure that produce beautiful, well-crafted homes and world-class homebuilding experiences. At Risher Martin, we are Built to Build.

RISHERMARTIN