Sales Support / Customer Service - eCommerce

Job Description

Description:

Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable. Our products play an immense role in changing, influencing, and enhancing the lives of our customers.

Our established company with a more than 35-year history of success is growing. We are seeking a Sales Support / Customer Service professional to work with our eCommerce sales team in our Forest Park, IL office.

You may be the ideal candidate if:

• You have a strong desire to help others
• You relish the opportunity to solve problems
• You are passionate about working as part of a team to achieve common goals
• You are determined to see tasks through to completion

Responsibilities include but are not limited to:

• Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone
• Manage and process daily orders within our ERP system, ensuring seamless