Customer Experience Specialist

Job Description

Description:

We are seeking a Customer Experience Specialist to join our dynamic team within our sales department. This role is pivotal in ensuring outstanding customer service through seamless client coordination and communication. The ideal candidate will excel in managing and processing orders, collaborating with internal teams, and proactively addressing customer needs to enhance overall satisfaction.

Key Responsibilities

• Serve as the primary point of contact with customers, ensuring a seamless experience as their products are manufactured.
• Create, update and manage item numbers and bill of materials (BOM) for customer products.
• Process, manage and update customer orders within our ERP system.
• Proactively communicate order updates, production dates, and potential delays with customers and internal teams.
• Facilitate alignment of product requirements and specifications with customers and