Lead-Level Customer Service Representative

Job Description

Description:

Now Hiring: Lead-Level Customer Service Representative

TE Certified , a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team!

Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you!

This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.

What We’re Looking For:

• 2+ years of CSR experience (lead-level or senior CSR preferred)
• Home service industry experience (HVAC, plumbing, electrical, etc.)
• Strong communicator, confident on the phone, and quick on the keyboard
• ServiceTitan experience is a big plus
• Dependable, punctual, and solution-driven
• A go-getter attitude with strong leadership and team spirit

What You'll Be Doing:

• Answering incoming calls and making outbound calls with professionalism and care
• Scheduling service, maintenance, and inspection appointments
• Helping customers with products, services, memberships, and more
• Handling questions and routing them to the right department when needed
• Following up on open estimates, quotes, and membership renewals
• Keeping detailed and accurate customer records
• Collaborating closely with other departments to keep everything running smoothly

Benefits & Perks:

• Starting pay from $20/hour , based on experience
• Company sponsored health insurance
• 401(k) with company match
• Company-paid life insurance
• Health Savings