Customer Service Specialist

Job Description

Description:

The Customer Service Specialist will serve as the main line of communication between the distributors and sales force and the internal operations team. This position facilitates the various roles that complete the sales lifecycle from onboarding, building surgical kits and returns, and approval to processing complete sales transactions. There are eight (8) areas of specialization that make up the Customer Service department and the end goal is to learn multiple areas in the first year. Some positions include 1-2 specializations in on customer service specialist role.

JOB RESPONSIBILITIES

• Monday - Friday 10:00 AM to 7:00 PM.

• Processing requests for shipping labels, tracking and inventory questions.

• Coordinating the