Customer Service Coordinator

Job Description

Description:

Who We Are
Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing high-quality material handling, storage, and safety solutions. Our products help customers work smarter, safer, and more efficiently—and we take pride in building solutions that last.

The Opportunity
We’re looking for a friendly, driven Customer Service Representative who enjoys building relationships and delivering great experiences. If you’re customer-focused, detail-oriented, and thrive in a fast-paced environment, this could be a great fit.

What You’ll Do

• Provide exceptional service to customers via phone and email
• Respond to inquiries about products, pricing, specifications, and availability
• Enter and manage quotes, orders, RMAs, and basic technical support requests
• Accurately maintain customer data and track activity in CRM/ERP systems
• Educate customers on products and recommend solutions based on their needs
• Partner closely with Sales and internal teams to support customer and business goals
• Follow up on quotes, conduct satisfaction outreach, and support engagement efforts
• Identify issues, problem-solve, and suggest process improvements
• Maintain a positive, team-oriented attitude
  

What You Bring

• High school diploma or equivalent
• 1+ years of customer service experience preferred (in-office)
• Strong communication, organization, and multitasking skills
• Comfort with Microsoft Office, Outlook, and Excel
• Customer-first, solution-oriented mindset
• Experience with ERP/CRM systems (NetSuite or Epicor a plus)
• Sales support experience a plus
  

Why You’ll Love Working at Valley Craft

• Stable, family-owned company with long-term growth and job security
• Supportive, team-oriented culture where your voice matters
• Hands-on training and ongoing learning opportunities
• Clear path for personal and professional growth
• Strong focus on quality, safety, and doing things right
• Great work-life balance

Benefits:

• PTO
• Nine (9) Paid Holidays
• Medical, Dental, Vision
• 401K plan
• Profit sharing
• Referral program
• Friendly, Collaborative Team Environment
• Personal and Professional Growth Potential
• Great work-life balance - NO WEEKENDS

Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status .