Über
The $11 trillion supply chain industry is one of the largest and most fragmented markets in the world. At Trackstar, we fix the foundation: connectivity. Software companies serving this industry need to integrate with hundreds of legacy systems – a process that’s slow, costly, and painful.
Trackstar is the Plaid for supply chain logistics. Our flagship products are universal APIs for warehouse management systems (“WMS”), sales channels (“Carts”), and carrier billing data portals (“Carriers”). Instead of building custom integrations one-by-one, software companies integrate once with Trackstar and instantly connect to a growing library of 135+ systems.
Trackstar is venture-backed by Y Combinator and TMV.
About the Role Trackstar is hiring a solutions engineer (2–4 years of experience) to join our team in NYC. This is a hybrid technical and customer-facing role – you'll split your time between hands‑on engineering work and direct customer interaction. This role involves close collaboration with the engineering team and founders.
Trackstar integrates with 135+ supply chain systems, each with its own quirks. You'll work across these platforms, contribute to the codebase, and ensure customers have a seamless experience.
About You
2–4 years in a technical role (solutions engineering, dev support, or software engineering)
Clear communicator – comfortable engaging with technical and non‑technical stakeholders
Strong debugging skills – able to read logs, query databases, and trace code
Proficient in reading and writing production code (Python or TypeScript)
Experience working with REST APIs and third‑party integrations
Ability to take ownership of projects end‑to‑end
Responsibilities
Serve as a primary technical contact for customers in dedicated Slack channels
Debug and fix production issues end‑to‑end, from log analysis to shipping code fixes
Coordinate between engineering, customers, and partners to resolve technical issues
Project‑manage new integration requests from scoping through launch
Build and improve customer‑facing guides, documentation, and support processes
Support sales prospects on technical evaluations and proof‑of‑concepts
Life at Trackstar
Salary Range:
$100,000 - $120,000
Equity:
Competitive stock option grants
Wellness:
Free health insurance, flexible schedule, and unlimited PTO
Location:
NYC (in‑person, but hybrid flexible culture)
Impact:
Be a foundational team member shaping the future of supply chain connectivity
Trackstar is an equal opportunity employer. Trackstar is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or veteran status.
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Sprachkenntnisse
- English
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